Services

Dean Montgomery provides the following services for School District 73.

• System Administration and Support:
  • Maintain software for  ~3600 Linux diskless workstations.
  • Maintain software for ~60 Linux Servers.
  • Maintain hardware and software raids, lvm and various file systems.  Repair and rebuild when drives fail.
  • Maintain monitoring servers.  Respond to alerts and dispatch technicians to repair various issues.
  • Keep OS and Software up-to-date in order to avoid security issues.
  • Prep and maintain hot-swap backup servers in case a school server goes down.
  • Maintain many different server services: dhcp, samba, appletalk, dns, tftp, ssh, webmin, ldap, avahi, apache, tomcat, nginx, php, cups, nis, nfs, ypbind, mysql, postgres, squid.
  • Tune apache/nginx/php/nfs/mysql for optimal performance on limited hardware resources.
  • Maintain and monitor honeypots.
• Programming:
  • Linux thin client customization, automation,  and teacher tools.
  • Website programming and design.
• Software Training and Support.
  • Web-based software: Moodle, Zimbra, WordPress, MyEdBC, Drupal, Office365,  eSolutions, GLPI, Google services,  etc.
  • Desktop software: OpenOffice.org, GNU Image Manipulation Program, Blender 3D Animation, Desktop video conferencing, Smart Boards, Video and Audio Editing Software, Special needs software.  E-Help.
• VOIP Phones
  • Configure maintain FusionPBX, Freeswitch, Grandstream PBX, VOIP Phones and softphones.
• Apple devices: MacBooks, iPads, iPhones, Apple TV, MacMini etc.
  • Maintain centralized management of iPads.
• Google devices: Chromebooks, android devices, chromecast
  • Maintain configuration of google chromebooks as well as google account settings for the district.
  • Maintain cloudprint and local print for chromebooks.
• Windows devices:
  • Maintain software, OS, peripherals, domain logins.
• Website support
  • Maintain software upgrades for district owned websites.
  • Provide training materials.
• Network support
  • Troubleshoot/repair both wired and wireless network links.
  • Troubleshoot/repair browser issues.
  • Troubleshoot/repair websites or forward detailed information to 3rd party sites for repair.
  • Maintain firmware updates to network devices.
  • Configure switches: bonding, vlans, snmp.
  • Track down LAN problems:  e.g. loopbacks, old cabling, packet loss, broadcast storms, bad gateway/ip/mask, failing hardware etc.
• Servicedesk support
  • assist students and staff with any form of technology problems: printing, file shares, authorization problems, network, wireless, ubiquity dishes, security audits etc.
  • troubleshoot and repair problems over the phone or over the Internet.
  • support site technicians.
• Documentation
  • Maintain documentation for internal troubleshooting and maintenance.
  • Maintain documentation for training end-users.